• +44 (0)207 193 6988
  • eWorksUK London, Equitable House , 4th Floor, 10 Woolwich New Road

VIP Website Support Plans and Pricing

VIP Website Support  Plans and Pricing

Basic

£  49
/month
Covers the most need
1 urgent ticket per month
Unlimited support tickets
Guaranteed first response 1 business day
Basic Maintenance covered

Enterprise

£ 699
/month
Site and Security Monitoring
Better than urgent
Unlimited support tickets
Guaranteed first response 1 business hour
Programming Support covered

 

 

Unlimited Support

Unlimited tickets and consultation via our support portal.

Expert Advice

 Our Core team will be assisting all troubleshoot

Quick Response

Select the package from above plans that fits you the best


FAQ


Who should take Support?
Anyone who needs extra help or peace of mind running their Websites,
VIP Website Support is also required for our hosting customers who need development support for their site.


Who provides the support?
The Programmer, Designers and SEO Experts of eWcms-Enterprise core development team who expertise in Mobile API and Web Development.

How does support work?
When you sign up for our VIP Support Plans you get access to our private support portal, which you’ll use to initiate a support request. Or you can call us directly in case of emergency

How are bugs fixed?
If a bug in website causes a problem that you report, we will assign a priority level to it which determines how soon we fix the bug.
Level A: the bug causes the software to completely break. We will start fixing it within 24 hours and will get you a custom fix to the problem ASAP.
Level B: the bug degrades the performance of the software but a work-around exists.
Level C: the bug has a minor impact on the software. We may fix the bug in the next release.

What issues aren’t covered by Website Support?
We cover all issues directly related to Website. If you have systems issues that fall outside of Website, a problem that is specific to your file storage configuration—we may not be able to assist.